Shipping & Delivery Policy
Last updated: September 15, 2026
Processing time
Personalised products require preparation and production before dispatch. Processing time varies by product, quantity and customisation. We will communicate any material delay through the contact details provided with the order.
Delivery
Orders are delivered to the address supplied during checkout. Delivery timelines vary by destination, courier availability, holidays and other circumstances outside our control.
Custom files
For products requiring photographs or other files, production may begin only after the required material is received and the order is ready for processing. Delayed file submission can delay dispatch.
Delivery issues
If a parcel is delayed, damaged or appears to have been delivered incorrectly, contact us with the order number as soon as possible so we can review the shipment and assist with the next steps.
Service locations
Product delivery availability and event-service coverage may differ by location. Event decoration services are subject to venue, date and service-area availability.